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Privacy Policy

At My Water, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile application, and related services.

By using our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please stop using our services.

Scope of This Policy

This policy applies to all personal information processed by My Water through our website, mobile apps, customer support channels, and any digital services that link to this policy.

Information We Collect

Depending on how you use our services, we may collect the following categories of information:

  • Identity and Contact Data: such as your name, phone number, and email address.
  • Delivery Data: such as your address, location details, and delivery instructions.
  • Order and Transaction Data: such as products ordered, delivery schedules, order history, and payment status.
  • Technical Data: such as device type, IP address, browser/app version, and usage logs.
  • Support Data: such as messages, complaints, and communications with customer service.

How We Use Your Information

We use personal information only when necessary for legitimate service purposes, including:

  • Creating and managing your account.
  • Processing orders and coordinating delivery operations.
  • Sending service notifications such as order confirmations and delivery updates.
  • Providing customer support and resolving disputes.
  • Improving service quality, performance, and user experience.
  • Preventing fraud, abuse, and unauthorized access.
  • Complying with legal and regulatory obligations.

Legal Bases for Processing

Where applicable, we process your personal data based on one or more of the following legal bases:

  • Performance of a contract to deliver products and services you request.
  • Compliance with legal obligations.
  • Legitimate interests, such as service improvement and fraud prevention, provided your rights are respected.
  • Consent, when required by law.

Data Sharing

We do not sell your personal information. We may share personal information only in the following situations:

  • With delivery partners and operational teams to complete your orders.
  • With payment and technical service providers that support our platform operations.
  • With professional advisors and auditors when needed for lawful business operations.
  • With government authorities or regulators where disclosure is legally required.

Data Retention

We keep your personal information only for as long as necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When retention is no longer required, we securely delete or anonymize the data.

Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no system is completely secure.

Cookies and Similar Technologies

Our website and applications may use cookies and similar technologies to remember preferences, improve performance, analyze traffic, and enhance user experience. You can control cookie settings through your browser or device settings where available.

Children Privacy

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal data from children without proper legal authorization. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

Your Rights

Subject to applicable law, you may have rights regarding your personal information, including:

  • Requesting access to the personal data we hold about you.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of your personal information in certain cases.
  • Objecting to or restricting specific processing activities where permitted.
  • Requesting data portability where technically feasible and legally applicable.

To exercise your rights, please contact us using the details provided below. We may request information to verify your identity before processing your request.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before sharing information with them.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through:

Effective Date: May 25, 2026